Hardware Maintenance

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Hardware Maintenance

Top Ten USA is a Third-Party Hardware Maintenance Provider also known as a TPM. Hardware maintenance partnerships can be one of the financially sound decisions any company can make.  It doesn’t matter if you are a 1-person enterprise running your business from a server or a small system or a multi-million-dollar international conglomerate — spending money wisely on your IT hardware is of pivotal importance.

IT hardware is the backbone of every business in the world. It keeps track of what you do, how you do it, how much you spend, and how much you earn. It is often taken for granted or overlooked until there is a problem, forcing your business to come to a halt. Hardware maintenance is a preventive step to keep your business running smoothly.

What is Hardware Maintenance?

The easiest way to describe Hardware Maintenance is to call it similar to an extended warranty on your car.  When the factory warranty runs out and you still love your car, you can buy an extended warranty. That is what we are for your IT hardware. When the original equipment manufacturer (or OEM) says it’s the end of your OEM warranty, you can reach out to us and we can extend the coverage for you. The hardware still works and we are happy to continue to support that equipment for you. 

The ability to get the maximum usable lifespan of your hardware is integral to a healthy bottom line. Regardless of company size, computer upgrades or replacements are extremely expensive and, in some cases, extremely complicated.  The most important asset you have as a company is your data. A hardware maintenance agreement provides peace of mind knowing you have trained professionals standing behind you in case there is an issue with your critical hardware. Here are our 2 most common hardware maintenance agreements:

7x24x365 

This SLA (Service Level Agreement), gives you access to our technicians 24 hours per day, 7 days per week, and 365 days per year.  You have a problem, you reach out to us and we will respond and get your triage and repair ticket moving.  If you would like, we will also put a “spares kit” at your location.  This will include the most common failure items in your system and that way there is never any wait for parts in case of a service ticket.  This spares kit is included at no additional charge in your coverage and is one of our most popular benefits.

9x5xNBD

This SLA gives you access to our technicians Monday thru Friday from 9 am thru 6 pm EST. When you reach out to us, we respond within these timelines and handle your ticket exactly as we would for the 7x24 agreement however you will receive your replacement parts the Next Business Day (NBD). This service level is commonly used for storage hardware and redundant equipment where there is time for the service ticket to be handled without impacting your daily business operations.

Your Account Manager can work with you to see which service levels match up best with your business operations as well as your budget for coverage.  With either service level, Top Ten guarantees to have every part for your covered hardware, tested, in-house, and ready to ship each and every day. That is our promise to you. Essentially, we are a large 24-hour computer parts store that always has what your system needs in stock and ready for you.

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