Regardless of whether you have a maintenance agreement with Top Ten USA for your disk storage hardware, we are always available and willing to lend our technical support via a time and materials model. With this model, you would be quoted an hourly rate and minimum time based on your explanation of the support required. Once you have accepted the terms, we would engage on your support needs using the same quality level 3 technical support staff as if you had a maintenance contract. No cut corners or putting you on the phone with someone in another country. Our U.S. based professional support staff is the backbone of our system. We also provide access to on site field services, if needed, and they are always supported by our level 3 specialists. Please see our disk storage technical support offerings below. And don't worry if you don't see your particular OEM or machine model listed, all you have to do is reach out to us with your needs and we will be happy to provide you with a no-obligation quote.